Americlinic, a national chain of budget health-care clinics, is creating an information system that will allow patients and doctors at participating franchises to communicate online. The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently, saving patients unnecessary visits to the clinic. This will be a major procedural change - what steps would you recommend to this company to ensure the user acceptance of the system?

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The Answer of Americlinic, a national chain of budget health-care clinics, is creating an information system that will allow patients and doctors at participating franchises to communicate online. The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently, saving patients unnecessary visits to the clinic. This will be a major procedural change - what steps would you recommend to this company to ensure the user acceptance of the system?

Americlinic, a National Chain of Budget Health-Care Clinics, Is Creating