When Michael meets with Betty and Joyce to discuss a complaint filed by one of the employees in the production department, he requires which of the following managerial skills?
A) technical skills
B) human skills
C) conceptual skills
D) empirical skills

Question

Quizplus · Accepted Answer

When Michael meets with Betty and Joyce to discuss the complaint filed by one of the employees, he requires human skills or interpersonal skills as he needs to be able to understand and communicate with his employees effectively to resolve the issue. Technical skills (A) refer to knowledge relevant to a particular field, while conceptual skills (C) refer to the ability to think abstractly and see the big picture. Empirical skills (D) refer to the ability to use data and observations to make decisions, which may be important in some situations but is not directly applicable to resolving a complaint from an employee.

When Michael Meets with Betty and Joyce to Discuss a Complaint