Pat manages the customer care department of her firm.She is very happy with her team of 15 customer care executives who've all been consistently performing well.Customer feedback was impressive and Pat is planning to give them good bonuses this time around.As a manager, Pat believes it is important to let your subordinates know when you are happy with their work.She does so, and also calls a meeting to discuss what they can do to improve further.Pat is using communication for ________.

Question

Quizplus · Accepted Answer

Pat is using communication to motivate her team by expressing her satisfaction with their performance and planning to give them bonuses. She also calls a meeting to discuss how they can improve further, which is another way of motivating them to enhance their performance.

Pat Manages the Customer Care Department of Her Firm