Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?
A) Business Process Management (BPM)
B) Radical redesign
C) New Product Development (NPD)
D) Six sigma
E) Product life cycle management

Question

Quizplus · Accepted Answer

Enterprise Rent-A-Car used Business Process Management (BPM) to model and understand the service request handling process, and optimize it for better customer experience.

Enterprise Rent-A-Car Was Able to Model and Better Understand How