In an interview, which of the following is not a way to identify a major point for a problem definition from an interview?
A) Users may communicate the same metaphors, such as saying the business is a journey, war, game, organism, machine, and so on.
B) Users may be purposely brief when talking about the problem.
C) Identifying an issue, topic, or theme that is repeated several times, sometimes by different people in several interviews.
D) It may be the first thing mentioned by the user.
E) Users may communicate importance by body language or may speak emphatically on an issue.

Question

Quizplus · Accepted Answer

Option B describes a potential behavior of interviewees, but it does not provide a way to identify a major point for a problem definition. The other options all provide ways to identify major points through listening for common language, identifying recurring themes, paying attention to emphasis and body language, and picking up on initial mentions of an issue.

In an Interview, Which of the Following Is Not a Way