Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called
A) benchmarks.
B) KPIs.
C) the balanced scorecard method.
D) BPM.

Question

Quizplus · Accepted Answer

KPIs (Key Performance Indicators) are specific measures designed by management to evaluate the success of a firm's financial, business process, customer, and learning and growth objectives. While benchmarks and BPM may be part of the overall evaluation process, they do not specifically relate to the internal evaluation measures defined by management. The balanced scorecard method is a framework for developing and communicating an organization's overall performance, which may include KPIs as one of its components.

Measures Defined by Management and Used to Internally Evaluate the Success