Ritz-Carlton Hotels Employees Meet Each Day for 15 Minutes to Share

Ritz-Carlton hotels employees meet each day for 15 minutes to share stories about how they went the extra yard to meet customer needs.What is the intended outcome of these activities?

A) Stories help build a customer-centric culture.
B) Storytime gives employees an opportunity to vent their frustrations.
C) Storytime demonstrates to employees the importance of articulating explicit goals and objectives.
D) Storytime gives management more control over employees.