Yesterday, Susan decided to talk with Jillian about her performance. Jillian has been a good performer, but lately her productivity seems to be slipping. During this talk, Susan should:

Question

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Meeting privately with Jillian in a counseling interview is the best choice. This will allow Susan to have an open and honest conversation with Jillian about her performance and identify any underlying issues that may be causing the decline in productivity. Approaching Jillian on the job in front of other workers could be humiliating for her and damage her morale, while ignoring the problem could lead to further declines in productivity. Simply telling Jillian to "get with it" may also be demotivating and unhelpful. Instead, a private and respectful conversation can help both Susan and Jillian work together to identify and address any performance issues.

Yesterday, Susan Decided to Talk with Jillian About Her Performance