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People's Bank Now Offers On-Line Banking and an On-Line Loan

Question 53

Multiple Choice

People's Bank now offers on-line banking and an on-line loan application and approval process. As a result of this new technology which of the following will most likely happen?


A) Bank branches will invest in customer service training for the tellers and loan staff.
B) Face to face transactions at the branches will decrease thereby creating a labor surplus.
C) The bank will spend less money on marketing its website.
D) The bank's information services department will be downsized.
E) None of the choices are correct.

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