Full-service retailers, such as Sears and JC Penney, provide more sales assistance because they carry more convenience products about which customers need information.

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Full-service retailers, like Sears and JC Penney, typically offer more sales assistance due to their focus on shopping and specialty products, not convenience products. Convenience products usually require less sales assistance because they are simpler, everyday items that consumers are familiar with.

Full-Service Retailers, Such as Sears and JC Penney, Provide More