In Booms and Bitner's 7 Ps of the marketing mix, physical evidence refers to which of the following?

Question

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Physical evidence refers to the environment in which the service is delivered, including the tangible elements like the equipment, facilities, and layout that customers can see, hear, touch, or smell. It also includes the appearance of employees and any other visual or sensory cues that communicate the brand image or quality of the service.

In Booms and Bitner's 7 Ps of the Marketing Mix