Andrea Arenas is the owner of 2 Places at 1 Time, a concierge company. She and her staff of 60 perform everyday services, such as walking the dog, picking up cleaning, waiting for the repairman, and going to the post office, for people who are too busy to perform these simple tasks. One way she tries to avoid ________ of services for her regular customers is to make sure that the same well-trained person is always assigned to work for the same client.

Question

Quizplus · Accepted Answer

Andrea Arenas tries to avoid inconsistency of services by assigning the same well-trained person to the same client, ensuring a consistent level of service quality.

Andrea Arenas Is the Owner of 2 Places at 1