Jack graduated from law school and took his mom to dinner after the ceremony.At the restaurant,the server filled their water glasses,checked on their table,and took care of their requests.Jack noted that the last time he was at this restaurant,the experience was much worse.This scenario illustrates the ________ of services.

Question

Quizplus · Accepted Answer

Because services depend on the people who provide them,their quality varies with each person's capabilities and day-to-day job performance.This often results in inconsistency like the varied service Jack experienced.

Jack Graduated from Law School and Took His Mom to Dinner