Although Many People Love the Self-Service Technology That Allows Redbox

Although many people love the self-service technology that allows Redbox to provide DVDs 24 hours a day, seven days a week, many people also want personal interaction and recommendations from other people. Redbox confronted this issue by creating "Redblog," where customers could share their opinions, feelings, and experiences. This is an example of managing the

A) inventory aspects of services.
B) inseparability aspects of services.
C) inconsistency aspects of services.
D) intangibility aspects of services.
E) impressionability aspects of services.