Figure 15-10

-Figure 15-10 above indicates that supply chain managers must balance total logistics cost factors against customer service factors.The four customer service factors (W,X,Y,and Z)include all of the following except which?

Question

Figure 15-10
 
-Figure 15-10 above indicates that supply chain managers must balance total logistics cost factors against customer service factors.The four customer service factors (W,X,Y,and Z)include all of the following except which?

Quizplus · Accepted Answer

For a supply chain,total logistics cost factors include transportation,materials handling and warehousing,inventory,stockouts (being out of inventory),order processing,and return products handling.Customer service is the ability of logistics management to satisfy users in terms of time,dependability,communication,and convenience.A supply chain manager's key task is to balance the six total logistics cost factors against the four customer service factors.

Figure 15-10 -Figure 15-10 Above Indicates That Supply Chain Managers Must Balance