Companies such as Hewlett-Packard and Frito-Lay routinely monitor ________ to gain insights into customer complaints and suggestions.
A)blogs
B)wikis
C)single entry e-diaries
D)avatars
E)email traffic

Question

Quizplus · Accepted Answer

A blog-a contraction of "web log"-is a web page that serves as a publicly accessible personal journal and online forum for an individual or organization.Companies such as Hewlett-Packard and Frito-Lay routinely monitor blogs to gain insights into customer complaints and suggestions.

Companies Such as Hewlett-Packard and Frito-Lay Routinely Monitor ________ to Gain