In terms of the online customer experience,connection is defined as the
A) network of formal linkages between a company's website and other sites.
B) text,video,audio,and graphics that the website contains that appeal directly to the consumer.
C) website's capabilities to enable commercial transactions through credit,debit,or transfer payments (PayPal,etc. ) .
D) speed and ease with which a customer can move between pages on a website.
E) website's ability to tailor itself to different users or to allow users to personalize the site.
Correct Answer:
Verified
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Q72: Figure 21-1 Q73: In terms of the online customer experience,communication
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