This afternoon, Mary Alice's boss wants to meet with her. She is sure it is about the customers who complained about her yesterday. The best-case scenario would be for Mary Alice's boss to decide that her behavior was the result of Mary Alice's reaction to her department being understaffed. This would be a(n) _____ attribution.

Question

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A situational attribution would suggest that Mary Alice's behavior was due to external circumstances, such as being understaffed, rather than her personal disposition or character (dispositional attribution). It is also a less stable attribution as it implies that the behavior may not persist in different situations.

This Afternoon, Mary Alice's Boss Wants to Meet with Her