The manner in which "operational competitiveness" is embraced by various service firms can be described by all the following stages except:
A)available for service.
B)marketing and operations.
C)journeyman.
D)distinctive competencies achieved.
E)world-class service delivery.

Question

Quizplus · Accepted Answer

"Marketing and operations" is not a stage of how service firms embrace operational competitiveness. The stages typically describe the evolution of a firm's capabilities and focus on service delivery, not the integration of marketing and operations functions.

The Manner in Which "Operational Competitiveness" Is Embraced by Various