Which of the following are special challenges associated with the service communication strategy?
A)mistargeted communications
B)managing expectations and perceptions
C)advertising to employees
D)selling/operation conflicts
E)all of these

Question

Quizplus · Accepted Answer

All of these are special challenges associated with the service communication strategy. Mistargeted communications can lead to confusion and frustration for customers, managing expectations and perceptions is crucial to maintaining customer satisfaction, advertising to employees can be challenging as they may be less receptive to traditional advertising methods, and selling/operation conflicts can arise when sales goals and operational constraints clash.

Which of the Following Are Special Challenges Associated with the Service