Which of the following types of interpersonal training provides stereotypes with which a service provider can categorize customers?

Question

Quizplus · Accepted Answer

Behavioral modeling provides examples of behavior to imitate or avoid, which can include stereotypical ways of categorizing customers. Sensitivity training is designed to reduce stereotypes and increase empathy, while role-playing and flexibility training focus on developing communication and problem-solving skills. Red-taping is not a type of interpersonal training.

Which of the Following Types of Interpersonal Training Provides Stereotypes