One of the major lessons to learn from the service-profit chain is:

Question

Quizplus · Accepted Answer

The service-profit chain highlights the interconnected relationships between employee satisfaction, customer satisfaction, and overall profitability. It emphasizes the importance of satisfying employees, as this leads to improved customer satisfaction and loyalty, which ultimately results in higher profits. Therefore, B) is the best choice, as it highlights the importance of employee satisfaction in driving customer satisfaction and loyalty.

One of the Major Lessons to Learn from the Service-Profit