Indicate whether the service firm should employ a control-oriented (nonempowered) approach oran involvement-oriented (empowered) approach under each of the following conditions:
-The firm produces a low-cost,high-volume product.

Question

Quizplus · Accepted Answer

A control-oriented approach is more appropriate for a low-cost, high-volume product as it requires a standardized process with a focus on efficiency and cost reduction. This approach allows the firm to maintain a consistent level of quality and productivity while keeping costs low. An involvement-oriented approach may lead to more variability in the process and may not be as cost-effective.

Indicate Whether the Service Firm Should Employ a Control-Oriented (Nonempowered)