All of the following are true regarding technology except:
A) technology imposes tighter scripts on consumers.
B) machines programmed with "if-then" branches to provide variations in the script are often regarded astedious and boring by customers.
C) machines can be empowered.
D) the introduction of information technology to enhance service operations has produced mixed results.
E) none of these are exceptions.
Correct Answer:
Verified
Q2: Which of the following is considered to
Q3: Disney informs guests how long the wait
Q4: A patient's participation in the service process
Q5: The benchmark against which a consumer will
Q6: The management of a diverse group of
Q8: From a(n) _ perspective,consumers have been viewed
Q9: What is an approach for service firms
Q10: Scripts are extremely useful to individuals,because individuals
Q11: Which of the following statements related to
Q12: Strategies developed to minimize thisprinciple of waiting
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