All of the following are key tasks in managing consumer performance except:

Question

Quizplus · Accepted Answer

The correct management of consumer performance involves auditing expertise, increasing the share of expert consumers, creating systems for both novices and experts, and managing script changes carefully. Deviating from the script whenever necessary is not a key task in managing consumer performance, as it could lead to inconsistencies and confusion.

All of the Following Are Key Tasks in Managing Consumer