All of the following are benefits of customer satisfaction except:
A) the firm is more insulated from price competition.
B) the firm provides a positive work environment for its employees.
C) positive word-of-mouth communications is generated from satisfied customers.
D) satisfied customers make purchases more frequently.
E) none of these are exceptions.
Correct Answer:
Verified
Q3: According to one group of consultants,on average,_
Q4: According to the Journal of the Academy
Q5: _ is the level of service the
Q6: Of the following customer satisfaction measurement methods,which
Q7: Customer satisfaction can be defined by comparing:
A)predicted
Q9: Of the following customer satisfaction measurement methods,which
Q10: Which of the following are service quality
Q11: Under which of the following scenarios is
Q12: Positive disconfirmation of consumer expectations occurs when:
A)expectations
Q13: Which of the following statements regarding customer
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