Naomi's children are giving her a week at a spa for her seventieth birthday.Their expectations of the services the spa will provide are much higher because they are selecting the spa for their mother's approval rather than for their own use.This is an example of a(n) ____ expectations.

Question

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Derived expectations refer to the expectations of the customer that are based on factors such as word-of-mouth recommendations or advertising. In this case, Naomi's children are selecting the spa based on their mother's needs and preferences, so their expectations are derived from what they think will make her happy.

Naomi's Children Are Giving Her a Week at a Spa