A hotel may feel that its customers prefer comfortable rooms,when,in fact,the majority of the hotel's customers spend little time in their rooms and are more interested in on-site amenities such as the pool,spa,and restaurants.This hotel is suffering from a _____ gap.
A)knowledge
B)standards
C)delivery
D)communications
E)confirmation

Question

Quizplus · Accepted Answer

The Answer is A

A Hotel May Feel That Its Customers Prefer Comfortable Rooms,when,in