One of the more important measurements of TQM is _____, defined as the amount of time required to develop and deliver products and services to the customer.
A) total cycle time
B) benchmarking
C) Six Sigma
D) leverage

Question

One of the more important measurements of TQM is _____, defined as the amount of time required to develop and deliver products and services to the customer. 
A) total cycle time
B) benchmarking
C) Six Sigma
D) leverage

Quizplus · Accepted Answer

Total cycle time is a key measure of TQM because it represents the end-to-end time required to complete a process or deliver a product/service to the customer. By reducing total cycle time, organizations can improve efficiency, reduce costs, and enhance customer satisfaction. Benchmarking and Six Sigma are related TQM concepts but do not directly measure cycle time. Leverage is not a TQM measurement.

One of the More Important Measurements of TQM Is _____