Juli is an employee at a company where the CEO is pushing for drastic change in production processes. Juli is not sure she has the skills required for the new processes and is resisting change. The change leader needs to

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The best choice is to assure employees that there is a path for success that will be facilitated through training and development opportunities. This will provide reassurance to Juli and other employees that they will have the resources and support necessary to develop the skills required for the new processes. It is important to address concerns and provide a clear plan of action to ease resistance to change. Discouraging employees from venting frustrations or only giving credit for past achievements may further exacerbate resistance to change, while assigning Juli to a task force may not directly address her concerns about skills development.

Juli Is an Employee at a Company Where the CEO