Restazure, a beauty therapy center, focuses on customer satisfaction and building long-term relationships with customers. The firm ensures that customers are provided with high-quality services, and feedback is collected after every customer visit. It also provides its members with seasonal discounts and points every time they avail any of the center's services. In this context, which dimension of the business environment is affected the most?
A) The political environment
B) The technological environment
C) The competitive environment
D) The global environment

Question

Quizplus · Accepted Answer

The competitive environment is affected the most as Restazure focuses on customer satisfaction, feedback, and loyalty programs to differentiate itself and maintain a competitive edge.

Restazure, a Beauty Therapy Center, Focuses on Customer Satisfaction and Building