Marshall appreciates the detailed catalog and the absolute silence at Henry's Public Library. He is impressed with the arrangement of the books on the shelves as they are segregated according to the genres and publication dates with proper signboards. He is also excited about the user-friendly computer software provided to customers to issue books on their own. In this scenario, Marshall is impressed by the _____ of Henry's Public Library.
A)floor area
B)product layout
C)computer-aided design
D)servicescape

Question

Quizplus · Accepted Answer

Marshall's appreciation of the detailed catalog, silence, arrangement of books, signboards, and user-friendly computer software all point towards the servicescape of Henry's Public Library. Servicescape refers to the environment in which a service is delivered, which includes the physical layout, ambiance, and other tangible elements that can impact the customer's experience.

Marshall Appreciates the Detailed Catalog and the Absolute Silence at Henry's