In order to stay close to their customers,proactive firms are developing ________.
A)interviews
B)joint occurrences
C)export complaint systems
D)content analyses
E)Delphi studies

Question

Quizplus · Accepted Answer

Export complaint systems allow firms to receive feedback and complaints directly from their customers, which can help them stay close to their customers and proactively address any issues or concerns. Interviews, joint occurrences, content analyses, and Delphi studies may also be helpful for staying close to customers, but they are not specifically mentioned as proactive measures in the question.

In Order to Stay Close to Their Customers,proactive Firms Are