What measure should be taken when patient satisfaction survey results are not as good as expected?
A)Understand there has been a lot of turnover recently.
B)Involve staff in decision-making changes for improvement.
C)Fault the bad weather last quarter that affected staffing.
D)Explain that the physician surgical outcomes were less than expected.

Question

Quizplus · Accepted Answer

Involving staff in decision-making changes for improvement can lead to actionable steps for improvement and buy-in from staff to implement changes. Blaming external factors or individuals may not address the root cause of the issue and does not involve staff in the solution.

What Measure Should Be Taken When Patient Satisfaction Survey Results