Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
-The last call of the day is a Financial Manager that has said that the installation of his new software stops before it is finished.Sophia's first step is to ____.
A)Research any error messages
B)Uninstall and reinstall the software
C)Scan the setup.exe file for errors
D)Double-check the user's username and password

Question

Quizplus · Accepted Answer

Sophia's first step should be to research any error messages that the Financial Manager received during the installation process. This can give her insight into the cause of the problem and help her come up with a solution. Uninstalling and reinstalling the software or scanning the setup.exe file for errors should be done after researching any error messages. Double-checking the user's username and password would not be relevant to this particular issue.

Sophia Works at Her Company's Help Desk