Several employees at a fast-food restaurant call in sick at the last minute. The manager tries to fill in but doesn't know how to run the drive-through intercom or broiler. Applying the terms for problems that are frequent within bureaucracy, this is an example of_____________ .

Question

Quizplus · Accepted Answer

Trained incapacity refers to the situation where people become so specialized in their tasks that they become unable to think creatively or solve problems outside of their narrow work scope. In this case, the manager is not trained in all aspects of the job and therefore, struggles to fill in for the sick employees.

Several Employees at a Fast-Food Restaurant Call in Sick at the Last