Managers need not make unstated objectives of a process explicit.
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Q29: Controls help limit wide variations in activities
Q30: A process can be improved by creating
Q31: Information systems can hinder a process by
Q32: One common way to improve an activity
Q33: People are more capable than automated actors
Q35: A reasonable KPI is one that is
Q36: A process can be improved by outsourcing
Q37: The best KPIs are reasonable,accurate,and consistent.
Q38: Six Sigma is the most common approach
Q39: Every business process has one or more
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