Activities of processes that do not involve information systems cannot be improved.
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Q19: Operational service processes include Track Orders,Customer Support,and
Q20: A role is a subset of the
Q21: Information systems (IS)can improve a process by
Q22: Diagrams of suggested improvements are called "as-is"
Q23: Automation means that a computer does an
Q25: Clearly communicated objectives help process participants better
Q26: Managers should not marry KPIs; they need
Q27: Process teams use BPMN diagramming to depict
Q28: The situation in which the data needed
Q29: Controls help limit wide variations in activities
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