________ is referred to as collecting and responding to customer-generated content that is either positive or negative.
A) Cause marketing
B) Social media listening
C) Crowdsourcing
D) Mutinous movement

Question

Quizplus · Accepted Answer

Social media listening refers to the process of monitoring and responding to customer-generated content, including feedback and comments, that is posted on social media platforms by customers. This can include both positive and negative feedback, and is an important part of managing a brand's online presence and reputation. Cause marketing, crowdsourcing, and mutinous movement are all different concepts that are not directly related to social media listening.

________ Is Referred to as Collecting and Responding to Customer-Generated