Which of the following are measures of customer service that are influenced by the structure of the distribution network?

Question

Quizplus · Accepted Answer

All of the listed measures of customer service (response time, product variety, product availability, and customer experience) can be affected by the structure of the distribution network. For example, a distribution network with multiple warehouses or regional centers may be able to offer faster response times and greater product availability compared to a network with only one central warehouse. Similarly, a distribution network that allows for easy access to a wide range of products may offer greater product variety to customers. Overall, the structure of the distribution network can have a significant impact on the customer service experience.

Which of the Following Are Measures of Customer Service That