Which of the following is not a measure of customer service that is influenced by the structure of the distribution network?

Question

Quizplus · Accepted Answer

Returnability, customer experience, and product availability are all measures of customer service that can be influenced by the structure of the distribution network. However, customer maturity is not typically influenced by the structure of the distribution network. Customer maturity refers to the level of experience and knowledge a customer has with a product or service, and is more closely related to the customer's individual characteristics and behavior than to the structure of the distribution network.

Which of the Following Is Not a Measure of Customer