Which statement about total quality management (TQM)is correct?
A)TQM recognizes that perfect quality can never be attained, so it focuses on attainable short-term results.
B)TQM calls for the establishment of a quality department that is staffed by specialists who have complete authority and responsibility to initiate quality improvement programs.
C)TQM recognizes that quality is defined by the preferences and perceptions of the customer.
D)TQM emphasizes the role of the individual rather than the role of teams.

Question

Quizplus · Accepted Answer

TQM recognizes that quality is defined by the preferences and perceptions of the customer. This means that the focus is on meeting customer needs and expectations, rather than attaining some abstract standard of perfection. Additionally, TQM emphasizes the involvement of all employees in quality improvement efforts, rather than relying on a single department or team.

Which Statement About Total Quality Management (TQM)is Correct