Which of the following is an appropriate action of the medical assistant when someone makes a payment on an account when no services were rendered?

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When a patient makes a payment on an account when no services were rendered, the medical assistant should document the payment using a receipt form to provide a record of the transaction for both the patient and the medical office. Using the day sheet or writing the charge on the day sheet may not provide a detailed enough record of the payment. A ledger is not necessary in this situation as no services were rendered.

Which of the Following Is an Appropriate Action of the Medical