Arlie Hochschild explains that companies
A) try to regulate the emotions of workers.
B) focus on behaviour rather than emotions.
C) encourage the free expression of emotions.
D) are only interested in a worker's productivity.

Question

Quizplus · Accepted Answer

Arlie Hochschild explains that companies try to regulate the emotions of workers in order to create an ideal appearance and atmosphere for customers, clients, and other employees. This is done through techniques such as emotional labor and display rules.

Arlie Hochschild Explains That Companies