Arlie Hochschild explains that companies typically
A)try to regulate the emotions of workers.
B)focus on behavior rather than emotions.
C)encourage the free expression of emotions.
D)ignore the emotions of workers.

Question

Quizplus · Accepted Answer

Arlie Hochschild explains that companies typically try to regulate the emotions of workers. This is done through various types of emotional labor, such as feeling rules and display rules, with the goal of creating a specific emotional atmosphere in the workplace.

Arlie Hochschild Explains That Companies Typically