Arlie Hochschild explains that companies typically:
A) try to regulate the emotions of workers.
B) focus on behavior rather than emotions.
C) encourage the free expression of emotions.
D) All of the above are correct.

Question

Quizplus · Accepted Answer

Arlie Hochschild explains that companies typically try to regulate the emotions of workers by using techniques such as emotional labor and emotional management, in order to maintain a favorable public image, increase customer satisfaction, and improve work productivity.

Arlie Hochschild Explains That Companies Typically