Scenario 1.3: HRM Challenges-Staffing Cuts
Artic Learning Systems was under pressure to reduce staffing costs and improve productivity.They took advantage of a Canadian federal program involving work-sharing and encouraged people to use any banked overtime.In some cases,employees were working 50% less.SunSystems Learning,in the same industry,was under the same pressures and decided to do an across the board reduction and laid off 50% of their employees based on performance.Both companies' organizational strategic plans indicated significant growth within a year due to new communication technologies and the ability to provide their learning systems globally.They both assess the best practices of other organizations looking for ways to enhance their performance.
-Please refer to Scenario 1.3.What would you call these companies' approach to look for best practices in other companies?
A)six sigma
B)ISO 9000
C)TQM
D)benchmarking

Question

Quizplus · Accepted Answer

The approach described is benchmarking, which involves looking at the best practices of other organizations in order to improve one's own performance. Six Sigma, ISO 9000, and TQM are all quality management systems that focus on improving efficiency and reducing variation in processes, but they are not specifically related to benchmarking.