Pushing down decision-making responsibility to those close to internal and external customers is the essence of empowerment.

Question

Quizplus · Accepted Answer

Empowerment is about giving people the authority and autonomy to make decisions that impact their work and the customers they serve. By pushing down decision-making responsibility to those closest to internal and external customers, organizations can improve efficiency, responsiveness, and customer satisfaction.

Pushing Down Decision-Making Responsibility to Those Close to Internal and External