Scenario 5.2 Customer Complaint about Counter Crew
RJ's Fastfoods is a quick service restaurant.All new employees are required to provide certificates or transcripts showing that they received over 30 hours of training in server intervention and have a food safety certificate.All employees receive the company orientation DVD and accompanying booklet.The manager was continuing to receive a growing number of customer complaints about the slow service of the Counter Crew.
-Please refer to Scenario 5.2.What is an approach the manager can take to maximize the transfer of training back to the job?
A)feature broad elements of the job in the actual training
B)focus on a few specific principles that can be adapted to fit all work environments
C)establish a climate for transfer with the manager being supportive and ensuring that the employee uses the new skills
D)ensure there is continued financial support for training back to the job

Question

Quizplus · Accepted Answer

Establishing a climate for transfer with the manager being supportive and ensuring that the employee uses the new skills is the best approach to maximize the transfer of training back to the job. This involves creating an environment where employees feel comfortable applying their new skills and the manager reinforces the importance of utilizing those skills in the workplace. This can lead to improved performance and reduced customer complaints.

Scenario 5.2 Customer Complaint About Counter Crew