An auto repair technician saw that Susan qualified for a free oil change,but decided not to tell her about it.There is no law requiring the technician to inform customers of this service,but the company prides itself on "looking out for its customers." Which code of ethics did the technician violate?

Question

Quizplus · Accepted Answer

The technician violated the organizational code of ethics by not informing Susan about the free oil change, which the company prides itself on for looking out for its customers. While there is no legal obligation to inform customers about the service, it is an ethical responsibility of the company to do so. The technician's actions go against the organizational code of ethics, which puts emphasis on customer service and satisfaction.

An Auto Repair Technician Saw That Susan Qualified for a Free